LEGAL REFERENCE

Your privacy is how we build trust

At tok99, we keep your account details, payment information and gaming activity secure. This policy shows exactly how we do it—and what rights you have over your data...

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tok99 Your privacy is how we build trust

How we collect, use and protect your information

We collect personal data—your name, email, phone number, banking details and play history—only to set up your account, process withdrawals and meet local compliance requirements in supported regions. Your payment information stays encrypted and is never shared with third parties outside our settlement partners. We use cookies to remember your preferences and keep you logged in securely. You control what marketing emails

reach you, and you can request your full data record or ask us to delete it at any time. Our servers are hosted in secure, audited facilities with automatic backups.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions about your privacy?

Reach out to our privacy team through any of these channels:

Email Support Contact [email protected] with your account number or the specific data question. Responses within 48 hours to supported regions.
Live Chat Open a session from your account dashboard. Our team can walk you through privacy settings and data requests in real time.
Data Request Form Submit a formal access or deletion request via your account settings under 'Privacy & Security'. We'll confirm receipt and timeline immediately.
EDITORIAL CLARITY

How we earn your confidence

Privacy isn't an afterthought—it shapes how we design every feature.

Encrypted Connections

All data between your device and our servers travels over TLS 1.3 encryption. Login pages, payment flows and account pages...

Independent Audits

We conduct annual security reviews with third-party auditors to verify encryption, access controls and compliance with local data-protection frameworks.

No Third-Party Sales

Your gaming history, betting patterns and personal details are never sold to marketers or data brokers. We use them only...

Breach Response Plan

If we detect unauthorized access, we notify affected users and authorities within 72 hours and provide credit-monitoring resources where applicable.

Payment Partner Security

QRIS, DANA, OVO and GoPay transactions are processed by certified payment gateways with their own encryption and fraud detection.

Right to Access & Delete

You can request a full export of your data or ask us to erase your account and all associated records...

Consistency across our legal framework

Our privacy commitments remain the same whether you're reviewing this page, reading our terms of service or checking our responsible-play policies. Here's what stays consistent:

Data Minimization
We ask for only the details needed to verify your identity, process payouts via QRIS/DANA/OVO/GoPay and comply with local law.
No Auto-Renewal Charges
Payment authorization happens once per transaction. We don't store payment tokens without explicit permission for future withdrawals.
Opt-In Marketing
Promotional messages arrive only if you've checked the box. Unsubscribe links work instantly and we stop sending within one cycle.
Clear Cookie Policy
Session cookies keep you logged in; analytics cookies help us spot bugs. You can disable non-essential cookies in your browser without losing account access.
Transparent Dispute Process
If you contest a transaction or believe your data was misused, we respond in writing with details of our investigation within 14 days.
Linked Terms & Privacy
This privacy policy works alongside our terms of service. Conflicts are resolved in favour of the stricter protection for your personal data.
Annual Policy Reviews
We notify you of material changes 30 days before they take effect. Minor updates appear here with a 'Last Updated' timestamp.
QUICK SIGNAL

What defines our privacy approach

These principles sit at the heart of how we handle your information every day:

01
Account Verification First Before any withdrawal—whether via QRIS, DANA, OVO or GoPay—we verify your identity using the same details you provided at signup.
02
Session Timeout Protection Your account auto-locks after 15 minutes of inactivity. This prevents unauthorized access if you step away from your device.
03
Two-Factor Authentication Enable SMS or authenticator-app verification on your account settings. Adds a second layer beyond your password.
04
Withdrawal Address Whitelist Bank accounts and e-wallets linked for payouts are confirmed before your first withdrawal. Changes require email verification.
05
Play History Archive Your full transaction log—deposits, bets, winnings—is stored securely and available to download from your account dashboard anytime.
06
Cookie Transparency When you land on tok99, we show you which cookies we use and let you accept or reject non-essential ones before any data is stored.

Frequently asked privacy questions

No. Your personal information, betting history and payment details stay within tok99. We use them only to operate your account, process withdrawals and meet legal obligations in supported regions. We never share or sell to marketers or data brokers.

We retain transaction records and account data for 7 years to comply with financial regulations and support dispute resolution. Your login credentials and marketing preferences are deleted within 30 days of closure if you request it.

Yes. All payment transactions are encrypted end-to-end using TLS 1.3. Payment details are processed by certified gateways and are never stored in plain text on our servers.

Yes. Visit your account settings, select 'Data & Privacy,' then 'Request Data Export.' We'll email you a complete file of your personal data, transactions and preferences within 30 days.

We'll notify you and relevant authorities within 72 hours, explain what data was affected and offer support—including credit monitoring if payment info was compromised. We also conduct a full audit to prevent future incidents.

Click the 'Unsubscribe' link at the bottom of any promotional email. You can also disable marketing in your account settings under 'Communication Preferences.' Changes take effect immediately.

Yes, we use session cookies to keep you logged in and analytics cookies to improve the site. You can disable non-essential cookies in your browser settings without losing account access or ability to play.